About Refund Policy
If you are not satisfied with our services, claim your refund within 24 hours of the payment done by you on [email protected]. It will be initiated from our side within 2-3 business days and credited to the initial source of payment.
- Please note that refund will be processed only once for each user and no repetitive refund queries will be entertained. If you have claimed your refund once, then you will not be liable for any refund for further use of any of our services. It will be the sole discretion of Guru Vedic to determine the credibility of a refund request and we hold the absolute right to accept or deny the same depending upon the nature of request.
- No refund or cancellation shall be processed in case the User provides incorrect information. The User agrees to be careful when providing any information related to their concern and re-check before they submit their concern and hire our Astrologers.
- We shall not process any refund or cancellation if the User provides a wrong contact number when opting for our ‘Phone Consultation’ feature. Our users are advised to keep their mobile numbers in full coverage area and answer the call when received. Guru Vedic, in any way, will not be liable for any refund or cancellation for any call that gets connected. Well we give the user another chance to call again on the same number.
- As of now ‘Phone Consultation’ service is only available in India, non-residents of India cannot claim any refund if they add money to their Guru Vedic to avail this service. Guru Vedic holds no liability in such a case.
- You cannot claim any refund in case there is any technical delay or glitch while the request for any session with an Astrologer is being processed. You accept and agree that all the time durations that are mentioned on Guru Vedic are approximate and we will take all the necessary steps to stick to the timelines.
- Members/Users should not rely on or make any legal, health, financial or other important decisions based on the guidance provided by an Astrologer. Guru Vedic holds no liability or responsibility about the accuracy and effects of the Astrological remedies suggested to you by the Astrologers. Taking the advice and consultation of the Astrologers on Guru Vedic is completely on the Users’ will and discretion. It is recommended for the members/users to use their discretion in such circumstances; Guru Vedic will not issue any refund on such grounds.
- In case of payment failure or timeout due to any server or network related issues on Guru Vedic website/app or on the payment gateway page that is associated with Guru Vedic, the User is required to check his/her bank account for any amount debited. If the amount is debited, then you should contact us at [email protected] to notify and confirm your payment. In case, the amount is not debited, you can try to process your payment request again.
- Guru Vedic holds no liability in case you make multiple payments for one session with an Astrologer and the exceeding amount will be credited to your Guru Vedic account. You will be charged only as per the service you have requested.
- It is the complete discretion of Guru Vedic to refuse or cancel any Chat/Call session request made by the User for any reason whatsoever. Your request might get cancelled due to several reasons which include, without limitation, update in the pricing terms, unavailability of the service, or any other glitch. If the User has paid for a said service and it is cancelled, then the deducted amount will be credited to the User’s Guru Vedic account.
- In case any user or member uses any sort of abusive and offensive language on the website and when interacting with our Astrologers in any way including but not limited to chats, calls, and messages, it will result in the termination of your Guru Vedic Account & seizing of the entire amount present in your Guru Vedic account. You will not be liable for any refund or claim in such circumstances.
- The office timing is 9:00 am to 5:00 pm & Sunday is Off. User/Member should call in the office timings only. Inquiry, support number is 8929187187 & on this number if you are unable to call you can drop us an email at [email protected]
- When you opt for a Predictions Report, it usually takes 10 working days (depends upon the daily work load & backlog) in case you cannot wait user/member should ask before making the payment.
- Refund usually takes 12 days from the date of request. Its depend upon the nature of refund.
If you want to cancel your order you can place your request within 24 hour from the time of your order placed.
If you have done more than one transaction and your money got deducted, you can request for a refund within 15 days of your payment. You can expect your refund within 3 working days of your request.
If you want to cancel your order due to delay in service you can request after 10 working days or your order. It usually takes 10 working days for us to send your reports.
Here are steps to cancel your order.
- Email us : [email protected]
- Mention your order ref. no. or associated email id with phone number in email.
- Wait for 3 working days.
After cancellation of your order approved you can expect your refund with standard tax deduction calculations by payment gateway.
Note: When a user made a successful payment to the Quick Match Making website it means the money is in user’s Guru Vedic account. You get proper receipt for the same.
In case of any questions, you can contact us at our Registered Office:
2076-3649, Rai Chowk, Sipahi Mohalla,
Near Jagadhari Gate, Ambala City – 134003
Email: [email protected]